FAQ
🚚 SHIPPING
Q: Do you ship internationally?
A: Yes. We ship most items worldwide, though delivery times and fees may vary depending on your location. Shipping information is displayed in each products description.
Q: Where do items ship from?
A: Product shipping origin is noted on the product page. Many of our items are produced in both the US and EU; some products ship from US only.
Q: How long does shipping take?
A: Shipping times vary depending on the product and your location, since different items are made and shipped from different facilities. The approximate processing and delivery time for each item is listed on its product page.
Q: How can I track my order?
A: Once your order has shipped, you’ll receive a tracking link via email to follow your package’s journey.
Q: Do I have to pay customs or import fees?
A: Orders shipped from outside your region (EU or US) may be subject to customs duties, VAT, or import fees upon delivery. These fees are outside our control and are the buyer’s responsibility.
💳 ORDERS & PAYMENTS
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and secure local payment options depending on your region.
Q: Can I change my order after it’s placed?
A: If you contact us quickly (within 2 hours of ordering), we may be able to adjust it before production begins.
Q: Is my payment secure?
A: Yes. All payments are processed through Shopify’s secure payment gateway, which uses encryption to protect your information.
Q: Why does PayPal show a charge before shipping is calculated?
A: When you place an order with PayPal, the amount is temporarily reserved (pre-authorized) on your account. This is not a completed payment — it's simply a hold to confirm that funds are available. If you do not finish the checkout process, the authorization is automatically released and the money returns to your account, usually within a few minutes.
❌ CANCELLATIONS & RETURNS
Q: Can I cancel my order?
A: Orders can be canceled within 2 hours of purchase. We send orders to processing manually, giving people some time to contact us, in case they made a mistake in their order.
Q: What is your return policy?
A: Since our products are made to order, returns are only accepted if the item arrives damaged or defective. If this happens, reach out to us within 7 days of delivery with clear photos.
Q: What if I received the wrong item?
A: Reach out to us within 7 days of delivery with clear photos, and we’ll arrange a replacement or refund.
🛍️ PRODUCT INFORMATION
Q: How are your products made?
A: All items are made to order using high-quality print-on-demand production partners to ensure durability and vibrant designs.
Q: Will the colors look the same in real life as on screen?
A: We try to match colors as closely as possible, but slight variations can occur due to monitor settings and printing processes.
Q: Do you offer custom or personalized designs?
A: Currently not publicly, but we can personalize any design. Contact us and we’ll do our best to make it happen.